Reference

Our Legal Framework and Your Account Rights

At pz162ws, our legal terms set out exactly how your account, data and activity are handled — covering jurisdiction, data retention, cookie use and your right to request…

Jurisdiction-Dependent AccessData Retention PolicyCookie ControlAccount Security StandardsYour Right to Request Changes
pz162ws Our Legal Framework and Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about our terms, a request to access your data or a concern about how your account has been handled, our support…

Email Support Send your legal query or data request to our support email.
Live Chat Our live chat is available around the clock.
Formal Written Request For data erasure, data portability or formal dispute notices, we accept written requests submitted…
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Controls

Our approach to your data is built on a few straightforward principles: collect only what we need, store it securely, and make it easy for you to request access or deletion.

Data Collection Scope

We collect account registration details, transaction records for payments made via UPI, Paytm and PhonePe, and activity logs. We do not collect data beyond what is necessary to operate your account and meet applicable legal requirements.

Cookie Use

We use session cookies to keep you logged in, analytics cookies to understand how pages are used, and preference cookies to remember your language and display settings. You can adjust cookie permissions through your browser settings at any time.

Account Security Practices

Account access is protected by password hashing, two-step verification options and session timeout controls. Suspicious login attempts trigger automatic alerts to your registered email so you can act on any unauthorised access immediately.

Data Retention Periods

Transaction records and account data are retained for the period required by applicable financial and gaming regulations in the jurisdictions where we operate. After that period, data is deleted or anonymised in line with our internal retention schedule.

Who to Contact

For data access requests, corrections or erasure under applicable law, contact our support team by email with the subject line 'Data Request'. Our compliance team handles these separately from general support tickets to ensure timely responses.

Requesting Changes to Your Data

You may request a copy of the personal data we hold, ask us to correct inaccurate details, or request erasure where local law permits. Submit your request through our contact form and we will confirm the outcome in writing within the applicable legal timeframe.

Common Questions About Our Legal Terms

These questions cover the areas we hear about most often — your data rights, how our terms apply, how to raise a dispute, and what happens when terms change. If your question is not answered here, our support team can help directly.

The governing law depends on the jurisdiction under which your account is registered and where local law permits access. Our full terms specify the applicable jurisdiction, and we will always tell you in writing which law applies if a formal dispute is raised.

Send an email to our support address with the subject line 'Data Access Request' and include your registered account email. Our compliance team will compile your data and send it to you within the period required by applicable law, typically within 30 days.

You can submit an erasure request through our contact form. We will delete or anonymise your data where local law permits. Note that some records — particularly transaction logs linked to UPI, Paytm or PhonePe payments — must be retained for the period required by financial regulations.

We send an email to your registered address before any material change to our terms takes effect. Minor clarifications may not trigger a notification, but the updated version will always be dated so you can see exactly when it changed.

Access and the specific terms that apply can vary depending on local state law in India. Our platform is available where local law permits, and we recommend checking the current regulatory position in your state before opening an account.

We use session, analytics and preference cookies to keep your account running and to understand how the site is used. You can disable non-essential cookies through your browser settings, though this may affect how some parts of the platform function for you.

Contact our support team immediately via live chat or email. We will temporarily lock the account while we investigate, review the session logs and, if unauthorised access is confirmed, help you regain secure control and document the incident for any legal follow-up you need.